The CX Centric Maturity Assessment with Jonathan Daniels

from Business Transformation Pitch with The CX Goalkeeper

The CX Goalkeeper had the great opportunity to interview Jonathan Daniels LinkedIn Headline: Leading Customer Centric Transformations. Highlights: 00:00 Game Start 00:36 Jonathan's introduction 03:14 Jonathan's value 04:45 Where did where did the idea of a CX Centric Maturity Assessment come from? 08:34 How is it structured? 11:26 why it's important to understand where we are (the as-is situation)? 16:51 Is it possible to excel in some of these 8 categories? Or is it better to improve all at the same time? 18:32 The future of CX 20:43 Book Suggestion 22:09 Contact details 23:49 Jonathan's Golden Nugget more on: www.cxgoalkeeper.com/JonathanDaniels2 #customerexperience on: www.cxgoalkeeper.com/JonathanDaniels2

Episode metadata supplied by the publisher feed · Published Sep 19, 2022

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