The CX Evolution: Telco's Journey through Changing Landsc...

What this episode covers

Join us for an insightful episode where we delve into various aspects of Customer Experience (CX) in the telecom industry and beyond with GovindaRaj Avasarala, Head CXX at Vi, Vodafone Idea. From the role of the Chief Experience Officer (CXX) and horizontal interdependencies to navigating transitions in product mix and customer service practices, we explore key challenges and strategies. Discover real-world use cases of data excellence centers in telecom and other industries. Tune in for a deep dive into CX excellence and its implications across diverse sectors. #CXChallenges #TelecomTrends #CustomerService #DigitalTransformation #MarketingStrategy #DataExcellence #B2BCX Anjali Malhotra Linkedin - https://www.linkedin.com/in/anjali-malhotra-17505525/ Website - https://www.c-xcel.com/ Email - [email protected] GovindRaj Avasarla Linkedin - https://www.linkedin.com/in/agovindaraj/

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Frequently Asked Questions

How long is this episode of C-Xcel Chats?

This episode is 49 minutes long.

When was this C-Xcel Chats episode published?

This episode was published on February 1, 2024.

What is this episode about?

Join us for an insightful episode where we delve into various aspects of Customer Experience (CX) in the telecom industry and beyond with GovindaRaj Avasarala, Head CXX at Vi, Vodafone Idea. From the role of the Chief Experience Officer (CXX) and...

Can I download this C-Xcel Chats episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.