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The CX Experience Episode 10: Making the Grade How AI Fares in CX, Part 2 episode artwork

EPISODE · Mar 15, 2023 · 23 MIN

The CX Experience Episode 10: Making the Grade How AI Fares in CX, Part 2

from Verint Podcasts · host Verint

Everyone wants a better customer experience these days, not just the customers! That's one reason why Artificial Intelligence is playing an ever-expanding role in the technology stack. But is AI making the grade? Check out this episode of The CX Experience to find out! Host Eric Kavanagh will interview Author and AI expert Tom Taulli, and Ian Beaver of Verint. They'll discuss how AI assists customer service agents, what's required to keep AI learning and improving, and how you can ensure that you're using this powerful technology ethically.

What this episode covers

Everyone wants a better customer experience these days, not just the customers! That's one reason why Artificial Intelligence is playing an ever-expanding role in the technology stack. But is AI making the grade? Check out this episode of The CX Experience to find out! Host Eric Kavanagh will interview Author and AI expert Tom Taulli, and Ian Beaver of Verint. They'll discuss how AI assists customer service agents, what's required to keep AI learning and improving, and how you can ensure that...

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The CX Experience Episode 10: Making the Grade How AI Fares in CX, Part 2

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Frequently Asked Questions

How long is this episode of Verint Podcasts?

This episode is 23 minutes long.

When was this Verint Podcasts episode published?

This episode was published on March 15, 2023.

What is this episode about?

Everyone wants a better customer experience these days, not just the customers! That's one reason why Artificial Intelligence is playing an ever-expanding role in the technology stack. But is AI making the grade? Check out this episode of The CX...

Can I download this Verint Podcasts episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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