The CX Files #41 - Naisan Geula

Learn in this episode:Naisan's secret sauce: Using emotional empathy as a business heuristic to align CX, product, and finance teams.Why understanding the emotional angle of a customer journey leads to better business decisions.Strategies for navigating the gap between tactical execution and economic buyer needs.This guy knows his stuff *and* knows how to communicate it extremely well. Fantastic guest.--Naisan Geula is the Senior Vice President of Field Services at Retool and founder of Pre-sales Advisors. With a career spanning massive exits at Tableau and leadership roles at Salesforce and CloudBees, Naisan specializes in scaling high-growth SaaS companies by keeping a relentless focus on the human element of technology.--Want an AI support agent that's prepared for you, instead of making you get ready?Save time and delight customers with Helpfeel's done-for-you deployment and seamless VoC-based optimization.Join 625+ leading businesses using Helpfeel to boost margin and deliver marvelous experiences.Learn more: https://en.helpfeel.com