The CX Lie CEOs Believe—And How It’s Costing You Millions

What if “good enough” service is actually your business's silent killer? In this no-BS masterclass, I sit down with John Tschohl, the relentless global CX guru who's been transforming businesses for 50 years—not with gimmicks, but with world-class service that scales profits, not payrolls.If you think customer experience is a “nice-to-have” or something you handled a decade ago, this episode is your wake-up call.🚨 Inside this episode: – Why most CEOs are dead wrong about how customers actually feel– The 3 things every leader MUST do to create “over happy” customers – How brands like Amazon, Costco, and Apple dominate through experience – The real ROI of customer service (John backs it up with stock market proof) – Why self-service and AI aren’t the problem—but your strategy might be🎯 Key takeaway:Great service isn’t a department—it’s a decision. And if you want to dominate your market, you can’t afford to leave it to chance.✅ Subscribe to Chats with Jason for more unfiltered conversations that transform business through experience. 📲 Share this episode with a leader who thinks their CX is good enough. 💬 Comment below: What’s ONE thing you’ll change in your customer strategy after hearing John?Follow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow John Tschohl: Website: https://johntschohl.com/LinkedIn: https://www.linkedin.com/in/johntschohl/Youtube: https://www.youtube.com/@ServiceQuality1Facebook: https://www.facebook.com/JohnTschohlCustomerServiceGuru/Buy the book: Relentless https://amzn.asia/d/0ciudC3