The CX Live! Episode 1: Executive Buy-in w/ Pamela Evans

In this episode, Pamela Evans addresses the importance of getting executive buy-in for Customer Experience Programs and Executive Briefing Centers within an organization. When you have executive management support for your vision, only then can you up-level your program.    Episode Highlights: Taking a “lean-in'“ approach to your role to take the necessary steps up the ladder to engage with management team. Having the confidence to demonstrate that you know where you want to go and how you want to grow your program.Addressing what executives actually care about, for example: lifetime value, revenue, and technologies.Why automation is key for program managers. Data, data, and more data.Building cross-functional relationships to round out your program across data science, marketing, and other subject matter experts. Self-proclaimed mistakes, lessons learned, and being your own advocate.Guest Thought Leader: Pam EvansSenior Director, Executive Briefing Center Program, Palo Alto Networks I’m a passionate and energetic Transition Leader helping companies in challenging business times achieve organizational stability and accelerate revenue growth while maximizing cost efficiencies. I deliver award-winning executive briefing and customer experience programs.