The CX Live! Episode 25: Learnings and Strategies for Future Briefings w/ Ellen Barnes Pfiffner

In this episode, we discuss with Ellen Barnes Pfiffner what lessons learned and elements we can leverage for future briefings across team management, staffing, content management, executive support - and identify new ways teams can work together to orchestrate the most impactful customer experiences. Episode Highlights: Using the past to help us shape and respond to unplanned and unexpected occurrences beyond our control in future customer briefingsHow programs have pivoted to address virtual and other needs as they ariseRevisit the ABPM world class characteristics AND  the new whitepaper from the hybrid task forceLeverage community-driven resourcesPut an emphasis on working together globallySchedule an updated workshop on facilitationBudget and update to support in-person briefingsConsider ‘serial briefings’ and keep it briefCreate a ‘virtual center’If you’re not ready for prime-time … waitA nice example on innovation - Elizabeth Simpson has been reactive and visionary during these times and aptly facilitates a community, webinars, articles, and broadcasts to enrich the member experience. Links to ABPM assetsResources PageProcesses & ToolsRevisit the ABPM Characteristics of a World Class Briefing Program PLUS the Updated Considerations for Reopening Centers provided by the ABPM Task Force for Reopening CentersReview the New Staffing to Support New Briefing Models (May 2021 - auto download) and New Considerations for Hybrid Briefings provided by the ABPM Task Force for Hybrid BriefingsGuest Thought Leader: Ellen Barnes PfiffnerConsultant, EBP Business Consulting Ellen is a Management Consultant with over 20 years of business experience spanning sales, marketing, operat