The CX Live! Episode 30: Staffing Strategies for Success w/ Pam Evans

In this episode, Pam Evans shares her insights on staffing strategies for success. Learn about how to evaluate and define what staffing resources we need in the new normal. Episode Highlights:How briefing teams have been affected related to staffingKey things that programs need to consider around staffing for the near futureKey “new positions” and “skills” that programs are looking to add to their teamsTips for briefing teams looking to hireHow briefing teams can approach management to talk through their changing needs3 lessons learnedGuest Thought Leader: Pam EvansConsultant, Benett Communications Pam is an industry thought leader and transformation agent. She has led the development and operations of industry leading Briefing, Customer Experience and Marketing programs at six enterprises including Oracle, Siebel, NetApp, SAP, Polycom, and Palo Alto Networks. Pam is an active member of ABPM, enjoys leading conference workshops and has served on the ABPM Advisory Board in the past.  She received the 2014 ABPM President’s Service Award and in 2021 was one of the honorees of the ABPM Hero Award for her leadership during the Covid-19 pandemic. As of June 1, 2021, Pam became a consultant with Benett Communications and is excited to transfer her knowledge to briefing professionals. She has the skills and experience to guide programs at every stage of their development – from launching a new program to benchmarking and accelerating current programs.