The CX Live! Episode 7: Deepening Customer Relationships Through Connected Experiences w/ Dave Rogers

In this episode, Dave Rogers talks about Microsofts renowned briefing portfolio and the different types of experiences and journeys customers can “take” across any briefing or customer experience program. Episode Highlights: A insider’s look at the variable experiences offered across Microsoft locations. The power of setting up priority, industry vignettes. Leveraging resources as a powerful way to engage with top customers (Microsoft’s CEO to CEO series)Why it matters to be experiential vs transformational A bird’s eye view of the evolution of the briefing industryHow to focus on what your customers are doing with your technologyUpcoming goals for the Microsoft customer experience teamTips for achieving the coveted ‘trusted advisor’ statusAnd most importantly… stop doing things that don’t work.Guest Thought Leader: Dave RogersGlobal Operations Director, Microsoft Create the vision and manage the execution of technology experiences for customers attending Microsoft's Global Executive events.