The CX Live! Episode 78: Mindset of Influence: Think Your Way into a New Way of Acting, Act Your Way into a New Way of Thinking with Naomi Price

In this third episode of our mini-series related to ‘Mindset’, Naomi Price, SVP Global Accounts with Vantage Partners, offers insightful use cases and relevant stories along with step-by-step methodologies to shift our mindset for greater influence in our daily interactions. From coaching discussion leaders to engage at a deeper level with their customers, to preparing for powerful opportunities to speak with executive leadership, her guidance can support feeling more prepared, being more authentic in our engagements and to truly be present when these opportunities are presented to us.  HighlightsCustomer-Focused Mindset: From “Me” to “Them” Mindset Mantra:  Think Your Way into a New Way of Acting, Act Your Way into a New Way of ThinkingMindset for Influence:  Internally, Externally and those presenting on your behalf Shift from thinking about speaking with audiences as “Exposure” to “Visibility” where you are more in control of your own personal brand The 3 Step Presenting MantraSelf-Coaching Worksheet Example:  “How do I want to be perceived?”Addressing Difficult Questions:  Understanding the Why firstMethodologies for Response: Fact or Feeling and Align-Respond-MaintainQuiet Recalibration from AmyK Hutchins ResourcesAmyK Hutchens on Recalibration“The New Rules of INFLUENCE” by Lida Citroën  Ep 73 - Benefits of Connected Balance with Kathy SebuckEp 74 - Addressing our Stress - From Depletion to Renewal with Shlomi HasterGuest Thought LeaderNaomi Price  Senior Vice President, Global Accounts, Vantage Partners Naomi is an internationally recognized expert in the art and science of business communication, moment of truth messaging, and high stakes communication consulting. Her commitment to her clients and professional partners has earned the trust of an extensive global network. Naomi is an ABPM Solution Partner Advisory Board Member.  Her first ABPM Conference was in the spring of 2006, with long time solution partner, Mandel Communications. When the owners of Mandel retired in December of 2022, Vantage Partners made it possible for Naomi and the best of Mandel’s trainers from around the world to continue doing the work they love, with and for people they value. Her portfolio of capabilities has expanded dramatically, thanks to Vantage’s consulting and training solutions (including sales and account management academies, negotiation skills training, new product launch consulting, and strategic deal coaching).A travel and adventure junkie, Naomi has ridden her bicycle across New Zealand, fly fished in Argentina, and hiked in Bhutan. She is an avid rugby fan and just returned from supporting the USA mens’ and women’s Rugby 7s teams at the Olympics in Paris.