The CX Live! Episode 79: From Rattlesnakes to Results: Crafting Change in EBCs with People, Processes and Projects with Keeley Lundquist

In this episode, Keeley Lundquist, Founder and Executive Consultant of Lime Group LLC, and Executive Briefing Center Expert/Transformation Leader, formerly of IBM, shares impactful approaches for effectively managing change within organizations.  From her ‘Integrated Success Framework’ that focuses on people, processes and projects, to the power of design thinking, Keeley illustrates how briefing professionals can remain agile and address barrier points to drive continuous innovation and transformation. She also introduces our audience to the powerful 5 stage ADKAR model from Prosci for overcoming resistance, ensuring team members are ready to adapt to change. HighlightsRattlesnakes - Meet People Where They Are, Build TrustHow Organizations Manage Change - Flywheel vs. Pinball Design Thinking in EBCs - Collaborative Problem-Solving with CustomersIntegrated Success Framework - People, Processes, and ProjectsOvercoming Resistance to Change - Introducing ADKAR Barrier Points - Address the Emotional and Motivational Aspects EarlyFuture of EBCs - Continuous Innovation and TransformationResources‘Good to Great’, Jim Collins‘The ADKAR Advantage: Your New Lens for Successful Change’, Karen Ball prosci.com Guest Thought LeaderKeeley LundquistFounder and Executive Consultant, Lime Group LLCExecutive Briefing Center Expert and Transformation Leader, formerly of IBMKeeley brings over two decades of expertise in driving strategic change, leadership development, and organizational effectiveness through her consultancy. Keeley’s credentials include Lean Six Sigma and Prosci Change Management, and she’s currently leading a Learning & Development change initiative with a Fortune 100 company. During her 25+ years at IBM, Keeley specialized in EBC transformation, leveraging her expertise in change management, project management, and process improvement.Over her 25-year career, Keeley spent more than 20 years in the Executive Briefing Center environment, taking on a variety of impactful roles. She began in a Client Enablement role, later transitioning to a position focused on marketing and communications. As a Client Experience Leader at IBM’s Global Solution Center in Dallas, Keeley led efforts to update the physical space and digital content, ultimately earning the center the prestigious ABPM World Class Center Award in 2015. In her final role with IBM, Keeley led Talent Transformation within the Innovation Studio program where she developed a skill strategy for a 250-pers