The Daily Dose #316 | The Only Franchise in the QLD Top 100 That Grew: James Stroud on Kaizen, Quality & Listening to the Client

While the rest of the industry went backwards in FY26, Stroud Homes was the only franchise in our Top 100 report to grow — in both revenue and numbers. So we sat down with James Stroud to work out why.It's not a growth-hack story. James talks about Kaizen, the Toyota-born habit of fixing every small thing that goes wrong, no matter how lame it seems, and why panning a hard client's feedback for that one fleck of gold beats getting your feelings hurt. We get into defects and why he's anti-handyman, checklists over memory (the way pilots are legally required to use them), and the health-wealth-happiness link that keeps builders from wearing themselves out.James also flips the whole premise of the show: asking a builder what makes a good builder is like asking a chef if the food's good — the only judge that counts is the client. That one point is changing how we do things at The Good Builder.Plus his read on where the market's heading: affordability driving duplexes, quality over volume as clients de-risk their build, why modular/prefab hasn't found its time yet, and being a "sense maker" for customers drowning in information.A frank, no-fluff conversation with one of the most respected operators in Australian building.For more head to https://franchise.stroudhomes.com.au/Sponsor: The sponsor for this episode is MyConstruct. Built by Aussie Builders for Aussie Builders, you can get your FREE 30-day trial with the code GOODBUILDER - head to myconstruct.comHashtags#TheGoodBuilder #StroudHomes #JamesStroud #AustralianBuilders #BuildingIndustry #ConstructionAustralia #Kaizen #ContinualImprovement #BuildingBusiness #TradesBusiness #ResidentialConstruction #BuilderPodcast #ConstructionPodcast #NewHomeBuild #FranchiseBusiness #QualityBuilding #BuildingBetter #ConstructionLeadership