EPISODE · Jun 15, 2015 · 29 MIN
The DELIGHTful Episode
from Metric UX · host Michael Schofield
The DELIGHTful Episode was the second we ever recorded, but otherwise lost until recently. We read Jim Shamlin's "Satisfaction, Delight, Disappointment, and Shock." We talk about inspiring delight through customer service and novelty. Other gems: we like Treehouse, jingles, book lists, WordPress, and free dessert.www.libux.co Get full access to Metric by Michael Schofield at metric.substack.com/subscribe
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