The Divide Is Real: Why Some HR Teams Embrace AI Change and Others Stay Stuck

In this episode of Future Proof HR Podcast, Thomas Kunjappu sits down with Preston Lewis, SVP, Communications and Consultant at Segal Benz, to explore the widening gap in how HR teams approach AI adoption. Some are leaning in with strategy, structure, and reskilling. Others are holding back, risking inefficiency, wasted resources, and talent loss.With over 25 years advising some of the world’s most recognized brands, Preston shares why communications leaders are often asked to lead AI change, the mindset shifts that separate innovators from laggards, and how to prepare HR and comms teams for rapid transformation without losing the human connection.Topics DiscussedWhy some HR teams embrace AI while others stallThe role of communication leaders in driving AI transformationNavigating shadow AI and employee use of unsanctioned toolsBuilding trust, feedback loops, and psychological safety for changeNew roles emerging in HR and comms for the AI eraA four-lens framework: Strategy & planning, systems & process, skills & capabilities, platforms & technologyBalancing in-house skill-building with outside expertisePreparing for faster rates of change and evolving rolesIf your HR or comms team is struggling to bridge the AI adoption gap, this episode offers a roadmap for closing it — while keeping people, trust, and strategy at the center. Additional Resources:Cleary’s AI-powered HR ChatbotFuture Proof HR CommunityPreston Lewis on LinkedIn