The Donor-Facing Back Office

We often talk to leaders and managers of non-profits who tell us they’re leading a donor-centered non-profit. That’s great! But then we start asking questions: 1. Do you have a system set up to thank donors properly? 2. Do you have an infrastructure that allows you to get information on donor impact from the program side? 3. Does finance and program sit at the table with major gift officers to discuss donor offers? 4. Do you provide administrative support for your major gift team? Most often, the answer is no. In this episode, Richard and Jeff discuss why the “back office” of a major gift program is so crucial for success, and why a major gift program can’t succeed just on the backs of your front-line fundraisers.