The Dynamics 365 Customer with Chuck Ingram

Episode 2 of the Microsoft Innovation Podcast podcast, hosted by Mark Smith [nz365guy], titled "The Dynamics 365 Customer with Chuck Ingram" was published on September 11, 2017 and runs 64 minutes.

September 11, 2017 ·64m · Microsoft Innovation Podcast

0:00 / 0:00

Summary

FULL SHOW NOTES https://podcast.nz365guy.com/2 Chuck Ingram has been at Tribridge for 4 years where he currently serves the CRM practice as Senior Director. The practice has seen nearly 4x growth during those 4 years while increasing quality and customer satisfaction. He started working with Microsoft CRM in its very earliest days while working at Microsoft where he worked for 9 years. He had a chance to work with many of the strategic projects as the new product developed into a true enterp...

Episode Description

He started working with Microsoft CRM in its very earliest days while working at Microsoft where he worked for 9 years. He had a chance to work with many of the strategic projects as the new product developed into a true enterprise-ready CRM solution. Chuck also worked as Practice Director at Tectura and at HP whereas a part of DXC.Technology.

Chuck is hyper-focused on digital disruption and the accompanying customer shifts. He works with his team on developing business models and practices that deliver customer experiences and outcomes – – not just projects.

Books Mentioned

Disrupting Digital Business: Create an Authentic Experience in the Peer-to-Peer Economy – Ray Wang http://amzn.to/2vA9eGS
Blue Ocean Strategy, Expanded Edition: How to Create Uncontested Market Space and Make the Competition Irrelevant – W. Chan Kim http://amzn.to/2geUBXO
The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue – Robbie Kellman Baxter http://amzn.to/2wzW6pQ
Tools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers – Tim Ferris http://amzn.to/2wfwOus

Resources

Tribridge http://www.tribridge.com

Credits

Music Credits
I dunno by grapes (c) copyright 2008 Licensed under a Creative Commons Attribution (3.0) license. Ft: J Lang, Morusque

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

Support the show

If you want to get in touch with me, you can message me here on Linkedin.

Thanks for listening 🚀 - Mark Smith