The End of Best Practices: Why AI Demands a New Playbook

Best practices once drove growth. But in the AI era, they might be your biggest barrier to progress. Courtney Baker, David DeWolf, and Mohan Rao break down why rigid frameworks like Lean, Agile, and NPS are no match for real-time transformation. They explore how AI is rewriting the rules—and why success now depends on constant reinvention, not static playbooks. David steps into "AI in the Wild" to unpack a headline-grabbing statement from Walmart's CEO: every job—2 million of them—is about to change because of AI. What does that mean for leaders everywhere? Later, Courtney sits down with Andy Sitison, CTO of Share More Stories, to talk about human-centered transformation. They dig into practical AI ethics, how to protect authenticity in a world of generative noise, and what it really takes to build trust with technology. 📘 Download The New Retention Playbook: Knownwell.com/playbook 💬 Join the conversation on LinkedIn: https://www.linkedin.com/company/knownwell  🎧 Watch the full episode on YouTube: https://youtu.be/tYS_O8ByXCI