The end of boring training for restaurants with Arrow Up | 055

What if mandatory training didn’t have to be boring? With creative storytelling and an irreverent approach, ARROW UP Training makes engaging, effective training programs for restaurant teams.In this episode, we’re joined by Jason Berkowitz, the founder and CEO of ARROW UP Training.Jason offers insights into building consistent employee experiences and the role of continuous training in fostering a strong team—and a better guest experience. He also discusses the importance of structured onboarding, developing strong leaders, and the power of storytelling in training.ResourcesCheck out ARROW UP Training ⬆️Connect with Jason on LinkedIn 🔗Connect with Jason on Instagram 🤳Get Jason’s Book 📖FREE video mini-course: Unlocking effortless restaurant scheduling 📲Chapters00:00 Introduction and Welcome00:50 Meet Jason Berkowitz: From Restaurant Ops to ARROW UP03:33 The Birth of ARROW UP05:48 ARROW UP's Unique Training Approach12:25 Implementing ARROW UP in Restaurants17:17 Effective Onboarding and Training Practices21:38 Growth Mindset in Restaurant Management22:31 The Role of Supervisors23:41 Building Effective Training Programs25:16 Managing Friends and De-escalation Techniques30:51 The Importance of Checklists35:40 Customizing Training for Different Restaurant Cultures37:49 Exciting Developments at ARROW UP41:29 Conclusion and Contact InformationGuest BioJason Berkowitz is currently the CEO and Founder of Arrow UP Training - an online platform with built-in content and a suite of smart tools that help restaurants develop supervisors into leaders, satisfy compliance and lower operating costs. Their programs have become standard practice for independent restaurants, top companies, and large-scale organizations. Jason served as VP of Operations for Umami Burger, COO and Partner for Tocaya Organica, and a founding board member for The Independent Hospitality Coalition. He's the author of, 'Please Don't Sleep With The Host.'Send us Fan Mail📲 Connect with usEmail usFollow on LinkedInMore 7shiftsSpotify | Apple Podcasts | Google PodcastsSubscribe to Food Runner, our Monthly Restaurant Newsletter7shifts on YouTubeFollow us on TikTokRead the 7shifts BlogAbout Us7shifts is a restaurant platform that helps operators and managers hire, train, schedule, pay and retain their restaurant teams. With an easy-to-use platform and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants.