The Ethos Podcast (Episode 5) - Responding to complaints - how to ensure your company is prepared

Our industry comes under great scrutiny and while complaints to the PMCPA are something we strive to avoid, they're a reality all companies face at some point or another, and they need to be prepared for. In this episode, we are joined by Natalie Whittle (Director of Code Development at the PMCPA) and John Dangerfield (Director of Governance, Process Assurance and Foundational Capabilities at MSD) to delve into the best practices with respect to preparing for and responding to complaints to ensure they are dealt with as efficiently and effectively as possible.