EPISODE · Dec 14, 2020 · 37 MIN
The Evolution of Customer Experience E12
from Phoenix Business Radio · host Phoenix Business Radio
The Evolution of Customer Experience E12 In this episode, Chris Yap featured the Co-Founder and CEO of FBC Asia Pacific, Siva Subramaniam. Siva described the evolution of the customer experience industry from his early years in Pan-Am Airlines working as a booking agent 40 plus years ago to leading an outsourcing operation of over 14,000 [...]
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