The Evolution Of Service

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As the quote goes, “We can only share what we have.”

Before we can display effective service principles towards others, we need to upload our own values and belief systems first. This podcast episode dives into service and cultural strategies and sets the tone for and reveals some of the principles behind creating a sustainable service initiative at any Club.

This high energy podcast episode tackles a positive yet challenging topic as it relates to service philosophies and the responsibilities Managers carry as a role model to display service.

Tune in and learn how to:

• Develop a new passion for providing meaningful service
• Re-connect with fundamental principles relating to service like values and higher purpose 
• Create a personal formula for providing memorable service
• Understand why service is more than just a job description

About Andy Stangenberg

With over 32 years of experience in the operational field of the service industry in six different countries, Stangenberg has developed a tremendous understanding of service and leadership excellence. He is a Master of Hospitality and champions the importance of service engagement between associates and guests, members, customers, and clients. He has taught the school of service and leadership in many countries and owned and operated private hospitality schools in Aruba and Maui. His experience as an executive hotel director required him to play a constant role as a coach and trainer, strengthening the engagement quality between people. 

Stangenberg has been featured as a keynote speaker at hundreds of conventions around the globe and is used by world leading companies (Intercontinental Hotels Group, Hyatt, Whole Foods, Club Managers Association of America, and more) as a master coach responsible for employee and leadership development.

Highlights you won’t want to miss:

• 3:40 – Unlike North America, here’s what it actually takes to work in hospitality in countries like Germany and Switzerland.
• 6:08 – What Andy believes is the real meaning of success in the hospitality business.
• 11:34 – The key elements that you need to have in order to create a culture of service in your Club.
• 16:32 – The benefits that come from knowing early on what each of your team member’s “why” or individual “driver” is.
• 19:38 – The tremendous responsibility that will be on the backs of Owners, Managers, and Supervisors when we start to exit out of the COVID-19 pandemic.
• 24:30 – The outcome of service becoming robotic, manufactured, and sterile at Clubs and how to shift away from that reality.
• 27:44 – Who your front-line employees are really working for while employed at your Club and what the benefit of that is to them, to you, and to your Club.
• 30:49 – The #1 thing that is holding back most Managers and Staff Members from creating a winning formula to deliver great service.
• 31:50 – The Top 5 things that actually motivate your Team Members.

If it’s time to start re-thinking your Club’s approach to service and you’re wanting to know where to start, then you won’t want to miss this episode of The GIG Podcast.

To learn more about Golf Industry Guru, and to gain access to online golf business education from the world's most successful business, golf, & hospitality industry leaders, visit us at www.golfindustryguru.com.