The Evolving Legal Landscape for AI in your Contact Center

AI is a key driver of innovation in the Contact Center as a Service (CCaaS) space, significantly improving agent efficiency and customer experience.  However, when the rate of technology change outpaces the applicable legal frameworks, uncertainties and opportunities for disputes arise. In this 11-minute podcast, LB3 partner Laura McDonald joins Tony Mangino for an update on AI driven legal developments in the CCaaS space and to discuss strategies to mitigate the legal risks inherent in the technology.  If you would like to learn more about our experience in this space, please visit our Network Services Transactions and Information Technology Advisory Services webpages.