The EXACT Playbook We Used to Train New Hires in Our Practice

👉 Get the 7 checklists Alex used to keep her front office organized and in control Download them HERE! Hiring in dentistry is hard. Training them might be even harder. In this episode, Eric and Alex break down the exact system they used to train new team members inside their own practice. This is the same framework that helped them bring assistants and front office team members up to speed quickly while keeping the entire office running smoothly. They walk through their 3-3-3 training system, what new hires should learn in the first 3 days, first 3 weeks, and first 3 months,  and the systems they used to make sure things actually stuck. They also talk about why most dental offices struggle with training, how to avoid overwhelming new team members, and why tying raises to skill development completely changed how their team learned. If you’ve ever felt like you’re constantly starting over every time you hire someone new, this episode lays out a simple playbook that actually works. What We Cover • The 3-3-3 training system used in Eric and Alex’s practice • What every new hire should understand in their first 3 days • The key skills assistants should master by week 3 • How to train assistants to support treatment acceptance • Why most dental practices overcomplicate training • The intraoral camera habit that helps patients say yes to treatment • How tying raises to skills instead of time improves team performance • Why systems make hiring and onboarding dramatically easier Sponsors Darkhorse Tech If you’ve ever dealt with slow IT support, outdated computers, or random tech issues that shut your office down for the day, you know how frustrating dental technology can be. Darkhorse Tech specializes in IT and cybersecurity specifically for dental practices, and they’ve built their entire company around helping dentists avoid the tech disasters that seem to happen at the worst possible time. They’re offering the first month free for listeners of the podcast. Learn more at: https://www.darkhorsetech.com nadapayments Most dental offices are still paying way too much in credit card processing fees. Nadapayments is a payment platform built specifically for dental practices that helps reduce those costs while keeping things simple for your team. The offer for listeners: $25 per month and 1.5% + $0.25 per debit transaction with no other fees. Check them out here: https://www.nadapayments.com If you enjoy the podcast, the best way to support us is simple: follow the show, leave a review, and share the episode with another dentist. It helps more than you think.