EPISODE · Mar 10, 2026 · 16 MIN
The exit signals: What to say when patients start drifting away
from Under the Influence with Martin Harvey · host Martin Harvey
Every chiropractor knows the signs.Appointments get pushed out.“I’ll check my diary.”“Let’s just see how I go.”They haven’t left.But they’re already walking toward the door.In this episode, Martin breaks down what’s really happening when patients start fading in commitment.Spoiler: it’s not about scheduling.It’s about belief.Specifically:• Pain vs prevention health beliefs• Why people see care as a cost instead of an investment• The mistake chiropractors make when they ignore the early signals• Three simple questions that can shift perspective before patients disappear• How to pre-frame the experience if they do drop outBecause retention isn’t about pressure.It’s about helping people see the bigger picture.And sometimes the right question at the right moment can change the entire trajectory.Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0To learn more about Aligned Practicehttps://insideoutpractices.thinkific.com/products/communities/aligned-practiceTo learn more about Reactivate to Accelerate https://insideoutpractices.thinkific.com/courses/reactivateLearn more about Daily Visit Communication 2.0https://insideoutpractices.thinkific.com/courses/daily-visitEmail me - [email protected]
What this episode covers
Every chiropractor knows the signs.Appointments get pushed out.“I’ll check my diary.”“Let’s just see how I go.”They haven’t left.But they’re already walking toward the door.In this episode, Martin breaks down what’s really happening when patients start fading in commitment.Spoiler: it’s not about scheduling.It’s about belief.Specifically:• Pain vs prevention health beliefs• Why people see care as a cost instead of an investment• The mistake chiropractors make when they ignore the early signals• Three simple questions that can shift perspective before patients disappear• How to pre-frame the experience if they do drop outBecause retention isn’t about pressure.It’s about helping people see the bigger picture.And sometimes the right question at the right moment can change the entire trajectory.Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0To learn more about Aligned Practicehttps://insideoutpractices.thinkific.com/products/communities/aligned-practiceTo learn more about Reactivate to Accelerate https://insideoutpractices.thinkific.com/courses/reactivateLearn more about Daily Visit Communication 2.0https://insideoutpractices.thinkific.com/courses/daily-visitEmail me - [email protected]
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The exit signals: What to say when patients start drifting away
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