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(The Experience Field Notes Issue 5) The Line Ep.148 episode artwork

Aug 20, 2026 13 min

(The Experience Field Notes Issue 5) The Line Ep.148

from The Line Hosted by Blackline

In this Field Notes episode, Joshua Mellott explores The Experience and why great customer service in the skilled trades is about more than simply doing good work. It’s about being intentional with how clients experience you, especially when things get difficult. Strong character, clear communication, and genuine care can turn a project into a relationship and a client into a long-term partner.Lessons Learned Through Experience. Shared From Those Who Are in the Field. -------------------------- WHERE TO WATCH:Spotify ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://open.spotify.com/show/07rT0hF...Apple ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://podcasts.apple.com/us/podcast... ------------------------- FOLLOW JOSH:X: https://x.com/Joshuadmellott⁠⁠⁠⁠⁠⁠⁠⁠⁠... / joshuadmellott LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok:⁠⁠⁠⁠⁠⁠⁠⁠ / ucc11qg6hxwp7tmvmr_sv7vg⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ -------------------------- FOLLOW BLACKLINE: @blacklineltdInstagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / blacklinelt. .Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/profile.php?...LinkedIn: / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ YouTube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / @blacklineltd Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.blacklineltd.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ --------------------------EXPLORE THE PODCAST⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spotify: https://open.spotify.com/show/07rT0hF...Apple: https://podcasts.apple.com/us/podcast...

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(The Experience Field Notes Issue 5) The Line Ep.148

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This episode is 13 minutes long.

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This episode was published on August 20, 2026.

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