EPISODE · May 14, 2026 · 1 MIN
The Experience Gap Myth
from Customer Experience University - Winning Loyalty & Engagement One Customer at a Time · host Dr. Joseph A. Michelli
We are entering a period of capability meritocracy, where the ability to execute in real-time is the most valuable credential a leader can possess. In this episode, we explore how the gap between a great idea and a market-dominating product has closed, and why leaders must shift from valuing "years of service" to valuing real-time results. Discover how to lead for capability by hiring for hustle, prototyping quickly, and acting as a vision-focused architect for your team. To learn more about my keynote and training services, please contact me at josephmichelli.com/contact.
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What this episode covers
The traditional hierarchy of ”years of experience” is being challenged by a new reality. Learn why execution velocity and being a ”capability architect” now matter more than your pedigree.
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The Experience Gap Myth
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