The Experience Maker by Dan Gingiss

https://thebookvoice.com/podcasts/2/audible/98119 to listen full audiobooks. Title: The Experience Maker Author: Dan Gingiss Narrator: Dan Gingiss Format: mp3 Length: 5 hrs and 33 mins Release date: 10-06-21 Ratings: 4.5 out of 5 stars, 39 ratings Genres: Consumer Behavior & Market Research Publisher's Summary: Competition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving? The answer is customer experience, and the best part about customer experience is that it's delivered by human beings who are unique to a company. The Experience Maker helps managers and executives focus on customers who are already spending money with their company rather than spending more money on marketing new customers.