The Experience Mindset by Tiffani Bova, Tom Peters - foreword

https://thebookvoice.com/podcasts/2/audible/98457 to listen full audiobooks. Title: The Experience Mindset Author: Tiffani Bova, Tom Peters - foreword Narrator: Tiffani Bova, Kaleo Griffith Format: mp3 Length: 6 hrs and 30 mins Release date: 06-06-23 Ratings: 5 out of 5 stars, 20 ratings Genres: Customer Service Publisher's Summary: In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff—actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.