EPISODE · Sep 23, 2019 · 1H
The Facade of Excellence: John Dyer on Fear-Based Leadership
from Lean Blog Interviews: Real-World Lean Leadership Conversations in Healthcare and Beyond · host Mark Graban
http://www.leanblog.org/349 -- show notes My guest for episode #349 is John Dyer, president of his consulting firm, John Dyer & Associates, Inc., and author of the new book, The Façade of Excellence: Defining a New Normal of Leadership, which will be released on October 1, 2019. John has been a guest previously in episodes #229 and #280, talking about Dr. W. Edwards Deming, "The Red Bead Experiment," and more. Today, we talk about the book, how to find out of there is a "facade" of excellence, and why "fear makes good people do stupid things," as John says. What's a façade? "A false appearance that makes someone or something seem more pleasant or better than they really are."
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What this episode covers
Fear can make good people do bad things — especially in leadership roles. In this episode, John Dyer joins Mark Graban to discuss his book The Facade of Excellence and how organizations often confuse appearances, targets, and compliance with real improvement. Drawing on Deming’s philosophy, the Red Bead Experiment, and decades of leadership experience, John explains how fear-based management creates distortion, gaming, and short-term results — and what leaders can do instead to build trust, learning, and sustainable excellence.
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The Facade of Excellence: John Dyer on Fear-Based Leadership
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