The FCA's proposed new vulnerability guidance: what does this mean for firms?

In July, the FCA published its latest proposed guidance for firms on the fair treatment of vulnerable customers. Led by our Vulnerability Lead Consultant Chris Fitch, we will explore and discuss the FCA's proposed guidance, our thoughts on its contents, and what it is likely to mean for firms based on experience of working with organisations to help them improve support for customers in vulnerable circumstances. Chris is joined by a leading panel including: Tim Hawley - Capital One, Operational Excellence Lead Fiona Turner - UK Finance, Head of Financial Inclusion, Capability and Vulnerability Bailey Kursar - Touco, CEO Subscribe to our Vulnerability Matters newsletter for updates on future webinars, podcasts and training resources for creditors: https://mailchi.mp/moneyadvicetrust.org/vulnerability-matters-newsletter