The Feedback Formula Ft. Darlene Campagna

On this episode of Marketing Moves, we sat down with Darlene Campana, Owner and President of Direct Opinions, to explore the power of customer feedback in driving business growth. Direct Opinions uses customized surveys to uncover valuable insights for B2B and B2C organizations—going beyond satisfaction scores to truly understand customer experiences. Darlene shares her expertise in market research, revealing how feedback can shape marketing strategies, improve operations, and boost revenue. Listen to learn the importance of leadership buy-in and turning insights into action.