The final rules – What we know now // FRG

Episode 4: Operational Resilience The UK regulators have finalised their operational resilience regimes. Clare McMullen, Verity Kemp and Simon Treacy compare the final rules with the draft rules. Quote: Clare McMullen, Partner: “How firms treat vulnerable customers fairly is a real priority of the FCA at the moment and so it is not a surprise that they have added express references to vulnerable customers in their guidance on operational resilience.”