The fine line between customization and finding commonalities in product development
from Decision Time Hosted by Misha Kaplun
In this episode we speak with Ben Kaplan, who heads up product at the Hospital for Special Surgery. Ben discusses the role clinical operations play in digital development to help make the patient journey better. And, he describes the challenge in building a platform that takes into account the nuance of different service lines, while ensuring a common set of features that facilitate scale.
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How long is this episode of Decision Time?
This episode is 17 minutes long.
When was this Decision Time episode published?
This episode was published on November 6, 2023.
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