EPISODE · Nov 6, 2023 · 17 MIN
The fine line between customization and finding commonalities in product development
from Decision Time · host Misha Kaplun
In this episode we speak with Ben Kaplan, who heads up product at the Hospital for Special Surgery. Ben discusses the role clinical operations play in digital development to help make the patient journey better. And, he describes the challenge in building a platform that takes into account the nuance of different service lines, while ensuring a common set of features that facilitate scale.
What this episode covers
In this episode we speak with Ben Kaplan, who heads up product at the Hospital for Special Surgery. Ben discusses the role clinical operations play in digital development to help make the patient journey better. And, he describes the challenge in building a platform that takes into account the nuance of different service lines, while ensuring a common set of features that facilitate scale.
NOW PLAYING
The fine line between customization and finding commonalities in product development
No transcript for this episode yet
Similar Episodes
No similar episodes found.