The Fini Podcast: Two Years Running an AI Agent in Production | Eli Winderbaum

from The Fini Podcast · host The Fini Podcast

Eli Winderbaum has been running an AI support agent for nearly two years at Mirage. In this conversation he shares what actually changed: which roles disappeared, why stale documentation kills AI accuracy, how a customer bug report can go from ticket to fix in under an hour, and why the rest of the world is way further behind on AI adoption than the tech bubble thinks.

Episode metadata supplied by the publisher feed · Published Mar 19, 2026

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The Fini Podcast: Two Years Running an AI Agent in Production | Eli Winderbaum

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This episode was published on March 19, 2026.

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