The finish is just as important as the start of any experience - Interview with Pauline Wilson of Virgin Holidays

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

The finish is just as important as the start of any experience - Interview with Pauline Wilson, who is VP of Operations at Virgin Holidays. Pauline joins me today to talk about going undercover, better understanding their customers, their customer journey mapping initiative and the improvements that have sprung from that.

Episode metadata supplied by the publisher feed · Published Nov 26, 2019

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The finish is just as important as the start of any experience - Interview with Pauline Wilson of Virgin Holidays

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This episode was published on November 26, 2019.

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