The First Point of Contact - BEN'S BUSINESS PODCAST #31

"You never get a second chance to make a first impression." 1) "If you have to be a consumer, be a smart one." - Use local landline phone number over mobile numbers. - Consumers are willing to pay more for a professional service company. 2) Take Pride In Your Appearance - Whether they should or shouldn't, people in business will judge you based on your appearance. "Be the expert that looks like the expert." - Don't use emails such as @gmail.com 3) Use phone call answering service.