The five forces changing government episode 1: Citizen and customer expectations

In this podcast series, ServiceNow’s John Asquith speaks with government experts, examining a few of the major forces impacting government today. Together they explore how agency leaders are driving digital initiatives to meet today’s internal and external challenges. Citizens and customers want their government experiences to be smoother, more integrated, and faster. Long delays and in-person processes are fading (especially in the light of the pandemic). In this episode, John speaks with Paul Starmans and explores how governments can move fast and not just respond to people’s needs but anticipate them. ​ See omnystudio.com/listener for privacy information.