The Flying Monkey Effect: Why Customers Really Leave

from The Catalyst Code with Success Alchemist Diane Armitage · host Diane Armitage

Why do customers leave? Most businesses I begin consulting with think it's because of one big mistake. It usually isn't. In this episode of Catalyst Code: Business Wealth, Diane Armitage shares a self-prescribed "simple" photo-book purchase that turned into a masterclass on customer experience, friction, loyalty and the invisible cost businesses never measure. … Because customers rarely leave because of the big thing. They leave because of the monkeys. #DianeArmitage #CatalystCode #BusinessWealth #CustomerExperience #BusinessGrowth

Episode metadata supplied by the publisher feed · Published Jun 12, 2026

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This episode was published on June 12, 2026.

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