The Forces Shaping Customer Experience (and Why They Matter!)

from CX Today · host CXToday.com

Watch on YouTube.CX Today's Charlie Mitchell hosts Julian Hertzog, Head of Sales at babelforce.We break down the forces shaping customer experience, which Julian spoke of during his prize-winning Service Summit's Masterclass.These include:Market Pressure Increasing Consumer Expectations Increasing Complexity in CX & Developer Shortages The "Agent Crunch" AI Innovation and Hype For more from babelforce, visit: www.babelforce.com

Episode metadata supplied by the publisher feed · Published Jan 10, 2024

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The Forces Shaping Customer Experience (and Why They Matter!)

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