The Front-Lines of Chaos: A Conversation with David Facchini, MBA

This Success in Chaos episode, The Front-Lines of Chaos, explores what it truly takes to lead in today’s healthcare system. Yale New Haven Hospital’s David Facchini, MBA joins Angela and Kandice to discuss culture change, incidental findings, and building trust in high-pressure environments. From his journey as a transporter to becoming a system executive, David shares how authenticity, connection, and persistence can transform patient safety and follow-up reliability. Through real cases and real leadership lessons, this episode shows why solving care gaps requires more than technology—it requires people willing to lead from the front lines.Episode Chapter Guide04:02 Understanding Incidental Findings in Healthcare10:11 Building a Quality Improvement Program15:42 The Role of Culture in Healthcare Initiatives20:43 David's Journey from Technologist to Executive24:43 Inspiration and Leadership in HealthcareDavid's Resource RecommendationsNot Impossible LabsACR Learning Network