The Future of CRM for Fintechs with Shanae Peynado, CRM Manager at Growth Gorilla

Send a textIn the latest episode of the Growth Gorilla podcast, host Shameer Sachdev sits down with Shanae Peynado, CRM Manager at Growth Gorilla, to discuss the future of CRM for fintechs.Shanae has a wealth of experience in the CRM industry and has made it her mission to improve customer engagement and experience for our clients. In this episode, Shanae shares her insights on:The importance of data-driven decision making in CRMThe role of AI and automation in enhancing customer experienceHow fintechs can adopt an integrated approach to customer engagement.The challenges and opportunities of omnichannel customer engagementHow brands can deliver personalised experiences at scaleThe impact of customer experience on business growth and retentionThe future of CRM and emerging trends to watch out forThe power of consistencyThis episode is packed full valuable lessons for fintechs looking to enhance their customer engagement and drive growth in the digital age. Don't forget to subscribe to The Fintech Marketers and Leaders podcast so you never miss an episode!Subscribe here:👉www.thefmlpodcast.com👉 Email: [email protected] connect with Shanae here:👉 LinkedIn👉 WebsiteAbout the showThe FML Podcast is brought to you by Growth Gorilla. To find out how our marketing experts can boost your fintech’s growth, head to “growthgorilla.co.uk”. And make sure to search for “the fml podcast” in Apple Podcasts, Spotify, or anywhere else podcasts are found. Don’t forget to click follow to ensure you don’t miss any future episodes. On behalf of the team here at Growth Gorilla, thanks for listening.