The Future of Customer Communication and Sustainability with Steve Falk #04

In this episode we have Steve Falk, the VP Partnerships and Sustainability at The AIIM Group in Aurora, Ontario. With expertise in both physical and digital technologies, Steve and the team at AIIM integrate triggered Variable Data Printing and Direct Mail into clients' tech stacks, driving improved sales, customer engagement, and charitable donations.  Steve’s a well known expert in omnichannel marketing that includes personalized mail across both Canada and the US. He’s also developed a significant body of work to help understand the carbon footprint of direct mail, and has developed programs at AIIM that utilize advanced carbon offset techniques.  Chapters:00:00 - Intro02:47 - The Journey of Steve in the Marketing World11:25 - Direct Mail's Power in Timeliness and Personalization15:14 - AIIM's Key Solutions for Its Customers18:35 - The Transformation of Direct Mail into Tech-Integrated Marketing21:29 - The Evolving Landscape of Omni-Channel Marketing27:17 - AIIM's Carbon Neutral Direct Mail Service39:01 - Get in Touch with SteveGet in Touch with Steve:Steve’s EmailAIIM WebsiteMentions:Prime DataMailcomThe Sustainable Mail GroupMore About Postalytics:Postalytics WebsiteLinkedInSubscribe to our YouTube Channel