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The future of customer experience and how digital transformation is as much a human problem as it is a technology problem - Interview with Brian Solis

EPISODE · Dec 3, 2019 · 26 MIN

The future of customer experience and how digital transformation is as much a human problem as it is a technology problem - Interview with Brian Solis

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

The future of customer experience and how digital transformation is as much a human problem as it is a technology problem - Interview with Brian Solis, Principal Analyst and Futurist at Altimeter, a Prophet Company. Prophet is a consultancy that helps clients find better ways to grow by creating relevant brands and customer experiences, driving accelerated growth strategies and leveraging digital as a transformative force. Brian joins me today to talk about the state of customer experience, digital maturity, digital transformation, digital Darwinism and the future of customer experience.

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This episode is 26 minutes long.

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This episode was published on December 3, 2019.

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