The Future of Customer Success Is Still Human with Dannah Vaughan

Dannah Vaughan believes the future of customer success depends on something AI can’t replace… human connection. Alyssa Nolte and Dannah rethink what it means to build real relationships in a world obsessed with automation and efficiency.If you’ve ever felt the tension between scaling faster and serving better, this conversation will hit home. Alyssa and Dannah talk about what happens when companies trade empathy for automation, why churn keeps rising, and how to lead with heart in a tech-driven world.You’ll learn:Why chasing efficiency is hurting customer trustHow to balance AI tools with real human touchWhat great leaders do to keep their teams and customers connectedRethink how you use technology, rebuild your customer relationships, and remember what business is really about... people.