PodParley PodParley
PodParley
The Future Of CX Is Customer Journey Management With Jochem van der Veer

EPISODE · Jul 11, 2022 · 36 MIN

The Future Of CX Is Customer Journey Management With Jochem van der Veer

from REALLY Know Your Customer

Meet Jochem van der Veer, Co-Founder and CEO of TheyDo. His business is based on a simple yet sometimes impossible task for large organizations: breaking down processes to make it easier for C-level executives to connect with their customers.  Traditionally, small and large organizations have focused on customer journey mapping. TheyDo has a strategic focus on customer journey management, an innovative strategy that creates alignment to what the company designs versus what the customer actually experiences. This allows the organizations that Jochem and TheyDo partner with to make data-driven decisions with qualitative inputs.  Betsy and Tony dive deep into this conversation with Jochem and explore what the future of the customer experience could be in the next 5-10 years: intertwining individual emotions with transactions and journeys to predict future behavior.

NOW PLAYING

The Future Of CX Is Customer Journey Management With Jochem van der Veer

0:00 36:13

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

Food Saved My Life

Mar 19, 2026 ·34m

Eat More Vegetables: The 4 Foods That Beat Ozempic (Naturally)

Feb 18, 2026 ·11m

How to End Heart Disease with Dr. Fuhrman

Feb 11, 2026 ·45m

Revolutionizing Breast Health: QT Imaging, Overdiagnosis, and What to Do Instead

Jan 27, 2026 ·35m

The Dark Side of the Supplement Industry

Nov 12, 2025 ·35m

Electrolytes, Energy, and the Deadly Salt Fix

Oct 17, 2025 ·40m

Similar Podcasts

Photo Breakdown Scott Wyden Kivowitz Photo Breakdown is a podcast in which we explore the world of photography with a trusted guide, host Scott Wyden Kivowitz. His expertise and passion bring the industry to life as we explore the stories, trends, and ideas shaping it today. Join us as we dissect everything from incredible photographs and creative techniques to the latest gear releases and hot topics in the photography community.In each episode, we break down what’s happening behind the scenes - whether it’s making a powerful image, a candid discussion on industry trends, or a reflection on the tools and technology changing how we make photographs. You’ll get insights, expert opinions, and a fresh perspective on what’s top of mind for photographers right now.Anticipate short, engaging episodes brimming with ideas and inspiration. Be part of the conversation by sharing your thoughts, voice notes, and comments. Your participation is what makes our community vibrant and dynamic.It’s more than just photography - everyth Teen Taal Aaj Tak Radio Teen Taal is a witty, comedy oriented Hindi podcast where three musketeers Kamlesh Kishore Singh, Panini Anand and Kuldeep Mishra talk about various issues with a pinch of humour and fun. The topic of conversation varies from politics, Indian society, jokes, Viral stuff on social media, food, movies and many more. Catch your share of fun every Saturday.इस पॉडकास्ट के नायक और खलनायक हैं,तीन तिलंगे- कमलेश किशोर सिंह, पाणिनि आनंद और कुलदीप मिश्र. ये तीनों लोग हफ़्ते की घटनाओं पर अतरंगी अंदाज़ में बातें करते हैं, ठहाकों के साथ और अपने अपने biases के साथ. ये पॉडकास्ट सबके लिए नहीं है. जो घर फूंके आपना, सो चले हमारे साथ. यानी वही लोग सुनें जिनका आहत होने का पैरामीटर ज़रा ऊंचा हो. हर शनिवार, आज तक रेडियो पर. जय हो. Eat to Live Jenna Fuhrman, Dr. Fuhrman Our health is our most precious gift and smart nutrition can change your life. Each month, join Dr. Fuhrman and his daughter, Jenna Fuhrman as they discuss important topics in the world of nutrition. Eat to Live will change the way you eat and think about food. French Your Way Jessica: Native French teacher founder of French Your Way Boost your French listening skills and test your comprehension with this one of a kind series of podcasts. Get the chance to listen to a real conversation between native speakers talking at normal speed AND customise your learning experience through carefully designed sets of questions (2 levels of difficulty) available for download at www.frenchvoicespodcast.com. All interviews also come with the transcript. French teacher Jessica interviews native speakers of French from around the world who share a bit of their life and passion. Where else would you meet in one same place a French yoga teacher based in Melbourne, a soap manufacturer from Provence, or a couple cycling around the world?
URL copied to clipboard!