REALLY Know Your Customer
BookmarkBetsy Westhafer and Tony Bodoh
REALLY Know Your Customer is a business podcast hosted by Betsy Westhafer and Tony Bodoh. It has 56 episodes, with the latest published November 2023.
Growing the company. It’s the CEO’s #1 priority. And yet oftentimes a gap exists between the strategies of the CEO and the demands of customers. This strategic gap slows growth and erodes your competitive edge while exposing your organization to unnecessary risks. By gaining a deep awareness and understanding of this chasm, CEOs can lead the charge to align the strategy, promises and experience to gain customer loyalty and advocacy and eliminate the friction that can open the door for a mass exodus to the competitor.If you’re in the C-Suite and concerned about the growth and velocity of your company, REALLY Know Your Customer is the podcast for you. Let Betsy Westhafer and Tony Bodoh be your guides to show you how to close the strategic gap that exists between your company and your customers. With insights from experienced executive-level guests, this podcast will change the way you think as a leader and will challenge your views on how to build a winning strategy supported by operatio
business ·en-us ·56 episodes
Bridging The Gap: Navigating The Digital Transformation Of Commerce With Lamees Butt
4 Traits For Any Leader To Build An Authentic Customer-Centric Culture With Jay Meyer
Building Loyalty In Micro-Moments With Your Customers With Mark Ross-Smith
Solving The Biggest Small Business Problem With Prashant Fuloria
A Crucial Step On The Customer Journey: Retention And Churn Management With Tony Sternberg
4 Rules For Improving The Customer Experience With Gail And Bruce Montgomery
The Future Of CX Is Customer Journey Management With Jochem van der Veer
REALLY Knowing The Learning Style Of Your Customer With David Ciccarelli
The Transformation Of Sales And Storytelling With Doug C. Brown
Re-Thinking How To Invest In Your Key Customer Accounts With Denise Freier
Revealing Blind Spots In Customer Experience With Gal Oron
Creating Transparency In Customer Conversations With Richard White
Aha! Uncovering Customer Insights With Darshan Mehta
Helping Your Customers Do Their Jobs In A More Fulfilling Way With Slater Victoroff
The Next Big Focus: The Buyer Experience With Ross Rich
Mastering Key Account Management with Alex Raymond
The Business Value Of Driving Customer Behavior With Howard Tiersky
Understanding Your Company Vision And Scaling Your Business With Jacqueline Gamblin
Positive Behavior Change With Lesley Bielby
How One Company’s Key Differentiator Will Bring Them 10X The Brand Impact With Eddy Badrina
Deepening Customer Relationships By Going Beyond NPS With Chris Kuenne
Understanding Customer Expectations With Nicole Glenn
Customer Centricity And Jobs To Be Done With Jay Haynes
How One Company Is Changing The Customer Experience In A $200B Industry With Ed Vincent
Chatbots With Brains With Peter Voss
Nurturing Human Connection During The Rise Of Automation With Lucas Liu
Top-Down Strategic Customer Success With Kim Moceri
A Look Back And A Look Ahead With Betsy Westhafer And Tony Bodoh
The #1 Way To Grow Your Business With Kristy Knichel
The Transformation From Customer Service To GigCX With CEO Roger Beadle
The Business Case For Loving And Caring For Your Customers With John Boggs
How Customer Success Is Executed In Private Equity With Sirous Wadia
Evolving AI For Customers With Matt Coatney
Getting To The Root Cause In Customer Experience Analytics With Sid Banerjee
How To Have An Agile Mindset When Listening To The Customer with Scott Miller
Patient Demand Advanced Healthcare By 35 Years In 7 Days With Tanya Mack
What It Means To Be An Extension Of Your Customer’s Brand With Jason Chan
Developing Clients For Life With Ivy Slater
Understanding What Your Customer Wants At Their Core With Tracy Hazzard
Today Value Is Created Through The Customer’s Transformation with Betsy Westhafer and Tony Bodoh
My Ideal Customer Is The One Who I Can Make Successful With Ross G.D. Fulton
Who Your Customers Are And Who They Aren’t With Jay Hornbuckle
What Support Is Going To Make This Patient Relationship Successful? With Dr. Lauren Munsch Dal Farra
Using Better Customer Intelligence To Optimize Services With José A. González
Making Your Product The Safest Choice, Part 2 With Mark S A Smith
Making Your Product The Safest Choice, Part 1 With Mark S A Smith
For My Customers To Improve, I Have To Improve With Ryan Schreiber
Wow! They Really Do Care About Their Core Experience With Mark DiMassimo
Bringing Your Customers Into The Development Process Is A No-Brainer With Nick Ripplinger
Be The Trusted Partner With Matthew Evetts
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