The Future of Hotels: AI, Robots & the Hidden Tech Behind Hotels | Khang NGUYEN TRIEU

In this episode of Future Value, Robert Wesley sits down with Khang Nguyen Trieu, former APAC CEO and Group Chief Technology Architect at Accor, where he oversaw technology across 40 brands and more than 5,500 hotels worldwide.They unpack the reality of hotel technology today—from fragmented legacy systems and manual operations to the rise of AI, automation, and robotics transforming hospitality.Khang explains why most hotels actually operate like SMEs despite global brands, why back-of-house operations remain surprisingly manual, and where automation can deliver ROI in under six months.00:00 The Reality of Technology Inside Hotels03:20 Why Most Hotels Operate Like SMEs07:10 Managing Tech Across 40 Brands & 5,500 Hotels11:00 Why Hotel Systems Are So Fragmented14:20 Robotics in Hotels: What Actually Works Today17:45 The Economics of Hotel Automation21:45 How Singapore Is Transforming Hospitality with Tech25:35 The One Workflow Every Hotel Should Automate