The Future of Interoperability in Healthcare Isn’t Just “New” Technology

In this episode, host Sandy Vance chats with Frank Toscano, the new Senior Vice President of Product and Engineering at Amplify. They talk about the continued relevance of fax technology in healthcare, the challenges of interoperability, and how Amplify aims to streamline workflows to improve patient care. Frank highlights the importance of integrating fax technology with modern systems to enhance efficiency and reduce friction.In this episode, they talk about:Fax remains an important part of healthcare communicationMany interoperability challenges come down to integration and mappingPrior authorizations often still depend on faxHow Amplify supports healthcare organizations of all sizesStreamlined patient referrals can improve care deliveryHealthcare is an interconnected ecosystem that affects outcomesMaximizing existing technology boosts operational efficiencyAI helps connect data for better decision-makingEffective solutions start with understanding real workflowsEliminating legacy technology isn’t always the best optionThe future blends proven methods with modern technologyA Little About Frank:Frank Toscano is a nationally recognized product and technology leader with more than 20 years of experience modernizing how healthcare organizations exchange documents, automate workflows, and connect systems through AI-driven interoperability. As Senior Vice President of Product & Engineering at Amplify, he serves as the company’s public-facing technology voice and strategic advisor, guiding product innovation, engineering excellence, and enterprise integrations. Previously, as Vice President of Product Management at Consensus Cloud Solutions (eFax Corporate), Frank led the transformation of legacy fax into cloud-native, HIPAA-compliant interoperability services, delivering FHIR integration, TEFCA-aligned exchange, AI-powered document processing, and large-scale workflow automation used by thousands of healthcare organizations. A named inventor with multiple U.S. patents in secure communication and intelligent document workflows, Frank has also held senior leadership roles at Cellebrite, Cleo, and Retarus, consistently bridging deep technical architecture with real-world clinical and operational needs to reduce manual burden and improve care coordination.