The Future of IT Support: Why Most Businesses Are Falling Behind

Send us Fan MailTechnology is moving faster than most businesses can keep up—and the gap is only getting bigger.In this episode of Behind the Stack, Jade Barter is joined by Dean Irwin to explore how the role of IT support is rapidly evolving from fixing problems to driving business strategy.Together, they unpack why so many technology projects fail, how AI and automation are reshaping managed services, the future of cybersecurity and cloud, and what business leaders need to do today to stay competitive tomorrow.Whether you're a CEO, business owner, IT leader or technology professional, this conversation will challenge the way you think about technology—and why the businesses that thrive over the next five years won't be the ones with the most technology, but the ones that know how to use it best.In this episode:The evolution of IT support and managed servicesWhy technology projects failAI's impact on business and ITThe future of cybersecurity and cloudTechnology leadership and digital transformationHow businesses can stay ahead in a rapidly changing worldIf you're serious about using technology as a competitive advantage, this episode is one you won't want to miss.