The Future of MSPs and AI's Impact on the Industry

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss their Memorial Day experiences before diving into a deep discussion about the future of Managed Service Providers (MSPs) and the impact of AI on the industry. They examine predictions for 2026, including the staggering forecast that 75% of MSP services will be delivered by AI within the next few years. They emphasize the importance for MSPs to innovate and adapt to stay relevant. The episode also covers recent news, including a significant partnership between Qualcomm and Dell, updates on legal issues faced by Delta Airlines and CrowdStrike, and an overview of the Gartner Magic Quadrant for 2025 in the security sector. The hosts also share personal updates and upcoming events, including James Kernan's Mastermind live event and Amy's new portable Starlink Mini for connectivity on the go. --- Chapter Markers: 00:00 Introduction and Hosts Welcome 01:25 MSP Question of the Week: Predictions for 2026 02:40 Impact of AI on MSP Services 04:55 Challenges and Opportunities for MSPs 14:24 CrowdStrike and Delta Airlines Incident 16:40 AI in the News: Qualcomm and Dell Partnership 20:42 Gartner Magic Quadrant for 2025 22:37 Upcoming Events and Announcements 24:21 Starlink Mini Purchase and Plans 26:01 Conclusion and Farewell --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.